The manger and sales woman were great. I had to go in for service to get a spare key that was missing, it felt like the niceness went away. Remember when you buy cars as much as I do, a repeat costumer is always a customer. Pleasentries should still exists even after the sale of a car.
Ron, the Sales Consultant was great. But Joe, the Sales Manager, and Nick, the Finance Manager were both very shady. As if they were just trying to get their cut of the sale, which may very well be true but the customer should not feel this as the number one motivation to make the sale. Also, the sales consultants were all waiting outside when we parked and did not even let us get to the door before they all swarmed us. I understand they are sales guys but let the customer come to the door or at least finish getting out of the car.
Amber was great in helping us find the right car for us and going above and beyond for making the process as painless as possible. Many thanks appreciated very much! Keep up the great customer service.
Recent visit to dealership was somewhat of a learning experience. The person from the service department was unable to fix a flat tire at the time 4:30 p.m. which I find quite unacceptable for a dealership this size you would think people getting off work at 4 or 5 would be able to get a car repaired even a minor flat tire. At the time that we arrived there are 20 to 30 sales people on the floor but no service department equipped to handle a customer I work a shift of 2 a.m. to whenever I finished my job I find the dealership lack-luster at 4 p.m. and unable to service my vehicle although the service writer was very nice it would have been nicer to have a flat tire fixed and not have to come back in the next day.
The part that was needed had to be ordered and was installed on Monday Oct 30. Was given a loaner. Received a call monday a.m. to say the car was ready for pick up. Have always had good experience with the service dept. Need to go back and have the driver's floor mat cleaned. several spots with mechanic(s) going in/out of vechicle.