The issue I have is with the person who serviced my vehicle. Apparently putting parts back together seems to be a difficult task, which is actually quite simple. Putting a bolt through the proper hole would be a start. I'm reminded as to why I was hesitant on taking my car to be serviced here in the first place.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (847) 354-4422 to discuss your concerns, as your satisfaction is of utmost importance to us.
My tire kept losing air, so I brought the car in for service. I spoke with Rich. He was very courteous and professional, explained my options and answered my questions. He was very thorough inspecting the tire, because at first it seemed the tire was not damaged, but he eventually found a nail stuck way down in a tread. He took care of the problem promptly, and I was on my way.
From the first phone call to the last Dennis in service was unbelievable! I had to make many phone calls for a period of seven days and out of all of them maybe three times did I get his voicemail, which after leaving a message, I received a phone call from Dennis within minutes!! Dennis was extremely knowledgeable, friendly and patient with all my questions I would recommend this dealership to anyone and everyone. No one likes to have their car in the shop —if you do —this is the place to go!