David Lewin, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon.
Zeigler Chevrolet Schaumburg
The quality of service is excellent and the service advisors are very courteous and knowledgeable. I always feel confident when I bring my car in knowing they will not try to sell me something I don't need! I appreciate the honesty of your advisors and mechanics.
I talk to Rich on the phone he sound very nice and committed to fix my problem. I have a problem with the airbag light coming on and off. He said, he would talk to the manager so that I would not have to pay for all of it since my car is only like 3 years old and that they will take care of it. When I got there totally different story. It took them an hr just to tell me that I will have to pay almost 400 dollars for them to clean the wires so I would Not have that problem anymore. I said No thanks!.. and so he told me I needed to pay 50 dolllars because they charge just for checking. I mention to him our conversation and he said, No, for this I will not talk to him( the manager). For this!!! for this you need to pay the whole thing! It was exactly what I explain to him on the phone. Same problem No anything different! But anyways I said I pay the 50 if I have to just bring my car. Yet it took almost one more hr for them to just bring my car for me!.. now I already have a NOt so goog experience there before!... however, he sounded human in the phone but only in the phone in person was like I talked to someone else!..then he goes the light was Not on now!... I never said it was!!!... I explained on the phone that it comes on for 2 minutes then goes off. Maybe he has short term memory lost!. I will definitely NOT go there ever again!