As always Rich keeps me informed as to what is going on with repair of my car. The repair was going to take few days so I was provided a loaner. The team at Zeigler are great from sales to service. Rich, Lars, Amber and the many others I come in contact with are always friendly.
I had to keep calling about my car. The guy I was dealing with was very lack.Car was there for 4 hours. No communication over text then I called and told him I needed to know if I was getting my car back that day if not needed to make arrangements for work the next day. Hes said should be done. 5 hours later had to call to see if my car would be done cause the service department closes at 6.
Had an appointment 7am for oil change only chose not to wait since I work across the street. Hadn’t heard anything so I called at 1:20, car not even looked at yet. They called me at 3:20 to advise it was done but it was to late for shuttle to get me. Really took 7 3/4 hours to do oil change. Then in be known to me you do tire rotation every oil change. No one advised me of that since the last time 3000 miles ago you rotated. I now am back in dealer to rotate my tires back since I had the bakder tires in back and now they are in front. With winter arriving I want those in rear. It would have been nice to advise me of that. Now I had to drive back since I live in Chicago to have them rotate ties back! Very unpleased!!
Spent $106 on an oil change and wiper change. It would be nice to be informed at time of service to INFORM customers it’s $55 for a set a wiper blades. Not what I was expecting when I got there and certainly shocked at check out. Then my car sat outside for 20 minutes completed before I was able to check out.
I looked at the clock wrong and was actually an hour early for ny appointment but I was still greeted with a smile and ny wait time was even shorter than the estimated time I was given. So I was pleasantly surprised.