I was told there was nothing wrong with my car, but when I got the summary it said that my Engine Cooling system need immediate attention. When I called back the next day to inquire, I was told that the mechanic marked it incorrectly, but Rich never asked who was calling, my VIN and answered so quickly that I doubt he looked up the information on my car. I will be taking the car to my personal mechanic to rerun diagnostics and will contact you if i was given wrong information. I also asked that my car be looked at because I was approaching my warranty. My transfer case and transmission were not inspected. You also charged me to change oil that was less than three weeks old. I feel completely ripped off for the $361 I paid. I received similar service from your service department with my previous Equinox when I was having issues with my car and your service team didn’t believe me. I don’t think I will purchase another car from your facility again
came in with a appointment for an oil change was greeted right away. Took a little longer then usual about 2hrs but service rep came in and told me there was a broken air hose so there will be a little delay. The oil change and rotation was done well and usual.
13 yr Truck blew a timing chain. Your service dept was great as usual . Unfortunately I decided not to have it fixed and bought a new vehicle . Tahoe was way to expensive and Traverse was longer then Tahoe and also quite expensive . Bought a new Ford Explorer with all the bells and whistles . I will miss your service dept.